Ciel Designs Terms and Conditions
Last Updated: October 13, 2025
Welcome to Ciel Designs. By accessing and using our website, https://cieldesigns.store/, and contracting our services, you (“the Client”) agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Company Description
Ciel Designs is a company dedicated to providing graphic design, custom printing, and advertising solutions. Our services include the creation of custom apparel, hats, mugs, and promotional items, as well as digital design, branding, and visual marketing consultancy for small and medium-sized businesses.
2. Use of the Website
The use of this website is exclusively for legal and personal purposes. It is strictly prohibited to modify, copy, distribute, transmit, reproduce, or commercially exploit any content on this site without the express written authorization of Ciel Designs.
3. Custom Products and Services
Client Responsibility: All our items are made-to-order and personalized based on the information provided by the Client (logos, text, images, sizes, colors, etc.). It is the Client’s sole responsibility to carefully verify all details and specifications before confirming the order.
Client Intellectual Property: By submitting any file (logo, image, text), the Client guarantees they possess the necessary intellectual property rights for its use and reproduction. The Client agrees to indemnify and hold Ciel Designs harmless from any claims regarding copyright infringement.
Return Policy: Returns or refunds will not be accepted for errors in the data, files, or specifications submitted by the Client.
4. Pricing and Payment Terms
Currency and Taxes: All prices are expressed in U.S. Dollars (USD) and include applicable taxes unless otherwise stated.
Online Payments: Purchases made directly on the website will be processed through the enabled payment gateways. Orders will be processed once full payment is confirmed.
Direct Orders and Deposits: For custom apparel and consultancy services contracted via WhatsApp or direct chat, an initial deposit of fifty percent (50%) of the total value is required to begin production or service. The remaining balance must be paid in full prior to order delivery.
Cancellation and Deposit Policy: In the event of a cancellation by the Client, the initial 50% deposit is non-refundable, as it covers materials, design costs, and labor time already invested. If the order has been partially or fully produced at the time of cancellation, the Client must cover the remaining balance to receive the products.
5. Shipping and Delivery
Delivery times depend on the product type, destination, and selected shipping method. Ciel Designs is not responsible for delays caused by the shipping carrier, weather conditions, third-party logistical issues, or any force majeure events. The Client will receive a tracking number once the order has been shipped.
6. Return and Refund Policy
Returns will only be accepted in cases of manufacturing defects, printing errors attributable to Ciel Designs, or damage incurred during transit. The Client has seven (7) calendar days from the receipt of the product to report any issue, providing the corresponding photographic evidence. Once approved, Ciel Designs will offer a replacement, a refund, or store credit, depending on the case.
7. Intellectual Property
All content on this website, including designs, logos, images, text, and graphic materials, is the exclusive property of Ciel Designs and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
8. Data Privacy
We are committed to protecting our Clients’ personal information. The use of your data is governed by our Privacy Policy, which you can view [here].
9. Modifications to Terms
Ciel Designs reserves the right to update or modify these Terms and Conditions at any time without prior notice. Modifications will take effect immediately upon being posted on this website.
10. Contact Information
If you have any questions or inquiries regarding these Terms and Conditions, please contact us:
Email: info@cieldesignsstudio.com
Phone / WhatsApp: +1 (470) 273-9442