Ciel Designs Shipping Policy
At Ciel Designs, every product is created especially for you. We are dedicated to ensuring that your personalized items reach you safely and efficiently. Below, we detail our production and shipping process.
1. Production Times
All our products are custom-made and manufactured to order. Our standard preparation and production time is 3 to 7 business days. This period begins once your payment has been confirmed and does not include weekends or holidays.
2. Shipping Times & Methods
Once your order has been produced, it is dispatched via our shipping partners. Delivery times vary based on your location:
Local Delivery (Within 25 miles): Estimated delivery time is 1 to 3 business days.
National Shipping (United States): Delivery time is 3 to 7 business days via reliable carriers such as USPS or UPS.
Express Shipping: We offer an expedited shipping option available for an additional cost. Specific times and costs will be calculated at checkout.
Total Delivery Time = Production Time (3–7 business days) + Shipping Time (based on your selection).
3. Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination, weight, and total volume of your order.
Below is a table with estimated costs for your reference:
| Product Type | Approx. Weight | Service | Estimated Cost (USD) |
| T-shirt (1 unit) | 8 oz – 12 oz | USPS First-Class | $4 – $5 |
| Ceramic Mug | 1.5 lb – 2 lb | USPS Priority Mail | $7 – $9 |
| Small Box (e.g., 3–4 shirts) | 3 lb – 4 lb | USPS Priority Mail Cubic | $8 – $10 |
| Medium Box (e.g., 10 shirts) | 5 lb – 6 lb | UPS Ground | $9 – $12 |
| Large Box (e.g., 20 shirts) | 10 lb – 12 lb | UPS Ground | $14 – $18 |
4. Order Tracking
Once your order is shipped, you will receive a confirmation email including a tracking number so you can monitor your package online.
5. Important Considerations
Shipping Address: It is the customer’s responsibility to verify that the shipping address provided is correct and complete. Ciel Designs is not responsible for orders sent to incorrect addresses due to inaccurate data entry.
External Delays: Ciel Designs is not liable for delivery delays caused by factors beyond our control, such as adverse weather conditions, carrier delays, or third-party logistical issues.
6. Questions About Your Shipment?
If you have any questions regarding your order status or our shipping policy, please do not hesitate to contact us.
Email: info@cieldesignsstudio.com
Phone / WhatsApp: +1 (470) 273-9442