Ciel Designs Privacy Policy
Last Updated: October 13, 2025
At Ciel Designs, we value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, protect, and share your personal information when you visit our website cieldesigns.store, communicate with us, or use our custom design and printing services.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to process your orders, provide a personalized experience, and improve our services. This information falls into two categories:
Information you provide directly to us:
Contact Information: Name, email address, phone number, and shipping/billing addresses.
Order Information: Details of the products you wish to customize, including sizes, colors, and specifications.
Creative Content and Files: Logos, images, text, and any other files or designs you provide for product customization.
Payment Information: Your credit or debit card data is processed securely through our payment provider, Square. We do not store full card information on our servers.
Communications: Records and copies of your correspondence if you contact us (e.g., via email, live chat, or WhatsApp).
Information we collect automatically:
Technical and Usage Information: When you browse our website, we may automatically collect information such as your IP address, browser type, operating system, pages visited, and the duration of your visit. This helps us improve our store’s functionality and security.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To manage your orders from the initial quote through production and delivery.
Communication: To send order confirmations, shipping updates, respond to inquiries, and provide technical support.
Personalized Experience: To show relevant products and facilitate the design and purchasing process.
Marketing (with your consent): To inform you about new products, services, and special promotions. You may opt-out of marketing communications at any time.
Business Protection: To prevent fraud, comply with legal obligations, and enforce our Terms and Conditions.
3. How We Share Your Information
Your privacy is fundamental to us. We do not sell or rent your personal information to third parties. We only share your information in the following limited circumstances:
Service Providers: We share information with third parties that help us operate our business, such as our payment platform (Square) and shipping carriers (USPS, UPS). These providers only have access to the information necessary to perform their functions and are obligated to protect it.
Legal Compliance: We may disclose your information if required by law, court order, or to respond to a valid government request.
Protection of Rights: To protect the rights, property, or safety of Ciel Designs, our customers, or others.
4. Data Security
We take the security of your information very seriously. We implement technical and administrative security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect all transmitted information.
5. Your Rights and Choices
You have the right to access, correct, or delete the personal information we hold about you. You may also object to the processing of your data or request that we limit its use. To exercise these rights, please contact us using the information provided at the end of this policy.
6. Use of Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies, though this may affect the functionality of certain parts of our store.
7. Changes to Our Privacy Policy
Ciel Designs reserves the right to update this policy at any time. Any modifications will take effect immediately upon being posted on this page. We encourage you to review this policy periodically to stay informed.
8. Contact Information
If you have any questions, concerns, or claims regarding this Privacy Policy or the handling of your personal data, please contact us:
Email: info@cieldesignsstudio.com
Phone / WhatsApp: +1 (470) 273-9442