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Ciel Designs Return & Refund Policy

At Ciel Designs, we take pride in offering 100% customized products of the highest quality. Due to the nature of our services, each item is specially manufactured for you according to your specifications. For this reason, our return policy is as follows:

1. Returns on Personalized Products

Personalized products (such as T-shirts, hats, mugs, etc.) are not eligible for returns or refunds in the event of a change of mind, or if there is an error in the selection of size, color, or the design provided by the customer.

We strongly recommend reviewing all order details carefully before confirming your purchase.

2. Returns Due to Defects or Errors

Customer satisfaction is our top priority. We accept returns only in the following cases:

  • The product has manufacturing or printing defects.

  • The item arrived damaged during shipping.

  • You received the wrong product due to an error on the part of Ciel Designs.

3. Return Process

If your order meets any of the conditions mentioned above, please follow these steps:

  • Notification Period: You have 7 calendar days from the date you received your order to notify us of the issue. Requests received after this period will not be eligible for a return.

  • Submit Evidence: Contact us via email or WhatsApp, including your order number. It is mandatory to attach clear photographs showing the defect or damage, along with a brief description of the issue.

  • Approval: Once our team reviews the case, we will confirm if your return request is approved and provide the next steps.

If the return is approved, we will offer a replacement at no additional cost or a full or partial refund, depending on the specific case.

4. Exceptions (Non-Returnable Items)

For clarity, returns will not be accepted under the following circumstances:

  • Personalized products that do not have manufacturing or printing defects.

  • Errors in files, text, images, or specifications provided by the customer for customization.

  • Product damage caused by customer misuse or improper handling.

5. Contact Information

To initiate a return process or if you have any questions, please contact us:

  • Email: info@cieldesignsstudio.com

  • Phone / WhatsApp: +1 (470) 273-9442